FAQ

Orders

How do I place an order?

Select your product, choose your size and design, then add it to your cart. Then follow the payment steps to finalize your order.

Can I modify or cancel my order after it has been confirmed?

As orders are personalized and processed quickly, it is not possible to modify or cancel them once confirmed. Contact us as soon as possible at lamdany5@gmail.com if you have an urgent request.

Personalization

How does personalization work?

When placing your order, enter your personalization information (name, first name, etc.) in the designated field. Our team will process your request manually.

Can I see a preview before production?

We do not offer a preview before production at this time. The visuals shown on the site are representative of the final product.

Delivery

What are the delivery times?

Delivery times are generally 15 working days after order confirmation. As items are produced on demand, please allow for additional manufacturing time.

Do you deliver outside of France?

We currently deliver in France. For any specific request, contact us at lamdany5@gmail.com.

Returns & Refunds

Can I return a personalized item?

No. Personalized items (t-shirts with name, number or any other personalization) are made to order and are excluded from the right of withdrawal, in accordance with article L221-28 of the Consumer Code. They cannot be returned or refunded.

My item is defective or incorrect, what should I do?

If you have received an item with a manufacturing defect or an error on our part, contact us within 14 days of receipt at lamdany5@gmail.com with:
- Your order number
- Clear photos of the product and the defect found

We will open a case with our production partner and proceed with a reprint or refund depending on the circumstances.

Can I return a non-personalized item?

Yes. For non-personalized products, you have a period of 14 days after receipt to exercise your right of withdrawal. The item must be in its original, unused condition. Return shipping costs are at the customer's expense. Contact us at lamdany5@gmail.com to initiate the procedure.

Is there a return slip in the package?

No, no return slip is included in the package. If necessary, contact us directly by email.

Contact

How to contact you?

You can reach us by:
- Email: lamdany5@gmail.com