Returns and Refunds

Delivery

Custom t-shirts are produced locally, then delivered in approximately 3 to 5 business days (this includes production and shipping time, depending on the customer's location)

Right of withdrawal

In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.

However, customized items are excluded from the right of withdrawal in accordance with Article L221-28 of the Consumer Code, except in cases of non-conformity (printing error) or hidden defects.

Return conditions

To be eligible for a return, your item must:

  • Be in its original, unused condition
  • Be in its original packaging
  • Printing error
  • Printing defect (with proof)

Return procedure

To initiate a return, contact us within 14 days of receipt:

Return shipping costs are the responsibility of the customer, except in the case of defective or non-compliant products.

Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 14 days using the same payment method as used for the order.

Defective products

If you have received a defective or non-compliant item, contact us immediately with a photo of the product. We will cover the return shipping costs and offer you a replacement or a full refund.